The BlackBerry messenger crash that lasted for three days attracted a lot criticism on the social media. Sites such as Facebook and Twitter were replete with customer complaints and queries for resolution of the issue.
Millions of BlackBerry users worldwide were left in the dark with prolonged interruptions of their messaging service – the BBM and email capabilities. The problem spread from Europe to Latin America, Africa, Middle East, India and also to North America. The server problems had originated at Research in Motion (RIM)’s UK data center on Monday, October 10.
Research in Motion did release a statement blaming a “core switch failure within RIM’s infrastructure” but said nothing further on the continued problems.