Charles Dowd interviewed at RIMC 2012.
Tag Archives: Social media
Here’s a brief interview of Eli Pariser conducted earlier today at RIMC 2012.
The first speaker in this session is Icelandair’s Guðmundur A. Guðmundsson who begins with defining what a brand actually is. It is far more than a logo — and extends to staff attitude, telephone hold music and even what people are saying about you online.
From Icelandair’s point of view, what customers want is a brand with a clear promise which can also come through on their promises. Through social media, companies like Icelandair can broadcast their story like never before. Also due to social media, your brand is going to be defined and gain reputation online — whether or not it is led by you. That is why brands should take their online presence so seriously.
I recently found this fantastic tool called Social Mention, a real time search platform.
Been playing around with it and found it to be really useful for several things but mostly to get a feel for the general buzz out there. The tools is limited when it comes to other languages out-side of English, but I am sure that it will be fixed as the tool develops.
I have tested their alert services and they work great take what Google does with their alerts little further adding sites and mentions that Google does not include. Their alert are however limited to only one delivery per day, while Google is quite dynamic and delivers material as it happens.
Verdict: Great tool, worth using and best of all it is free!